Connect Med LLC is a third-party website development, consulting, and appointment-setting management company. We are not clinicians or medical providers; we strictly connect clients to licensed and legal clinicians or providers in their state for proper assessment. The final decision to prescribe or not is solely at the discretion of the clinician or provider following their assessment. If a prescription is not provided, you will still be charged for the initial assessment, but all future recurring charges will be canceled. Please note that no refunds are available. We truly understand that there may be occasions where you might not feel entirely satisfied with your purchase, and our utmost concern is your overall experience. Unfortunately, we are unable to accommodate returns given the nature of our products. Nonetheless, we encourage you to get in touch with us if you are dissatisfied with the product or if it does not meet your expectations. Your feedback is incredibly valuable to us, and we sincerely want to help address any concerns you may have