1. Scope of the license
This Agreement governs the licensed use of the Connect Med branded telehealth platform by an approved Franchise Partner ("Licensee"). Connect Med grants Licensee a limited, revocable, non-exclusive, non-transferable license to operate a branded storefront on the Connect Med platform during the term, subject to approval, compliance review and applicable state and service eligibility rules.
Nothing in this Agreement transfers ownership of the platform, software, clinical network, technology or Connect Med intellectual property. Licensee owns its own brand assets and customer-facing marketing subject to Connect Med approval.
2. Fees
Fees may be adjusted with at least thirty (30) days' written notice. Non-payment may result in suspension of the branded storefront.
- Startup fee: $10,000.00 USD, due at onboarding and non-refundable once platform build begins.
- Platform maintenance fee: $749.00 USD per month, billed in advance.
- Platform fee: 10% of applicable gross platform revenue attributable to the Licensee's branded storefront.
- Payment processing costs, product cost of goods, taxes and third-party fees are separate from the platform fee.
3. Licensee operations
- Licensee is responsible for its own business formation, licensing, taxes, insurance, staffing and local regulatory compliance.
- Licensee may not practice medicine, direct clinical decisions, alter clinical protocols or interfere with provider judgment.
- Licensee may not modify approved clinical, safety or regulatory language.
- Licensee must route all clinical, safety and adverse-event matters to Connect Med through the designated escalation process.
- Licensee must follow the Marketing Compliance Policy and obtain approval for brand-level campaigns that reference clinical services.
4. Data, privacy and PHI
Connect Med and its affiliated clinical entities remain responsible for the clinical record. Licensee does not receive protected health information except as expressly authorized in writing and, where required, under a separate business associate agreement. Licensee must implement reasonable administrative, physical and technical safeguards for any platform credentials and business data it holds.
5. Term, renewal and termination
The initial term is twelve (12) months and renews month to month unless either party gives thirty (30) days' written notice. Connect Med may suspend or terminate immediately for fraud, patient-safety risk, regulatory action, unauthorized clinical claims, non-payment or material breach. On termination, the license ends, the branded storefront is deactivated, and Licensee must stop using Connect Med marks and platform assets. Fees accrued before termination remain due.
6. No franchise offering document; no earnings guarantee
"Franchise Partner" is a program name describing a branded platform license. Nothing on this site or in this Agreement is an offer to sell a franchise where registration or a disclosure document is required; where such requirements apply, any offering will be made only in compliance with applicable federal and state law and only through the required documents. Revenue calculators and example scenarios are mathematical illustrations and are not earnings guarantees or projections of actual results.
7. Liability and indemnity
Connect Med's aggregate liability under this Agreement will not exceed the fees paid by Licensee in the twelve months preceding the claim. Licensee indemnifies Connect Med against claims arising from Licensee's operations, marketing, statements, personnel or breach of this Agreement or applicable law.
Questions
Questions about this document, program eligibility or compliance obligations may be directed to Connect Med partner support at support@myconnectmed.com. Connect Med compliance administrators are the final authority on program eligibility, payout holds, commission reversals and program exclusions.